Subject: Tech Support Candidate - AJAY RAJPUT
From: AJAY RAJPUT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:23:26 -0400

| | Tech Support Test

Name | AJAY RAJPUT
E-mail | [email-masked]
Phone Number | (91) 9837371949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 44
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skcs ovt ltd | Sales executive | Feb 20 | 18000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open up Settings from the menu then pick Clear browsing data. In Firefox, you want Preferences from the menu, then Privacy & Security and Clear Data. For Edge, it’s Settings, Privacy and Services, and Choose What to clear under Clear browsing data on the menu. And in Safari, open the Safari menu and pick Preferences, Privacy, and Manage Website Data.

In all cases it’s the cache and the cookies you want to focus your attention on. In Safari, the cache option is hidden—you need to go to the Advanced tab in the Preferences pane, then tick Show Develop menu in menu bar. Then open up the newly revealed Develop menu and pick Empty Caches.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode
Switch on Bluetooth on mobile phone
Wait for the phone to connect
Connect and Play music

What according to you makes you a good candidate for customer service or technical support job? | The candidate is willing to go the extra mile for customers. The candidate has the ability to look at a problem from many perspectives. The candidate can work with others to develop a new solution or fix
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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