Subject: Tech Support Candidate - Aditya Goel
From: Aditya Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:20:55 -0400

Tech Support
Test

Name

Aditya
Goel

E-mail

[email-masked]

Phone Number

(91) 7838961630

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Associate

Still working

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First will ask the error message from the user,
secondly first step of troubleshooting will be whether the user is connected
with the network or not secondly will ask user to change the browser and then
try thirdly will ask user to change the network for example if he is connected
with wifi will ask to switch to Mobile hotspot and vice versa still if the error
persist will ask user to reboot and then check and confirm whether it is working
or not

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I will switch on the bluetooth and then
on Mobile bluetooth will pair the device to speaker name and then accept the
device pairing in bluetooth speaker .

What according to
you makes you a good candidate for customer service or technical support
job?

As I am having experience in L1 support and our project is one
of the most hardworking project of hcl and in Daily basis on an average daily
chat count is 25+ making sure all the quality parameters and maintaining ahtd.
Hence working in such work pressure and maintaining the good score in all assets
is all I need to mention

On a scale of 1 - 5 please rate your
fluency in spoken English

4