Subject: Tech Support Candidate - Aditya Goel
From: Aditya Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:20:34 -0400

| | Tech Support Test

Name | Aditya Goel
E-mail | [email-masked]
Phone Number | (91) 7838961630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Associate | Still working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will ask the error message from the user, secondly first step of troubleshooting will be whether the user is connected with the network or not secondly will ask user to change the browser and then try thirdly will ask user to change the network for example if he is connected with wifi will ask to switch to Mobile hotspot and vice versa still if the error persist will ask user to reboot and then check and confirm whether it is working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the bluetooth and then on Mobile bluetooth will pair the device to speaker name and then accept the device pairing in bluetooth speaker .
What according to you makes you a good candidate for customer service or technical support job? | As I am having experience in L1 support and our project is one of the most hardworking project of hcl and in Daily basis on an average daily chat count is 25+ making sure all the quality parameters and maintaining ahtd. Hence working in such work pressure and maintaining the good score in all assets is all I need to mention
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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