Subject: Tech Support Candidate - Mohit Som Mohit
From: Mohit Som Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:19:55 -0400

| | Tech Support Test

Name | Mohit Som Mohit
E-mail | [email-masked]
Phone Number | (+91) 9015898947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dadri, Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

VoIP
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation services private limited | SDA | 20/09/2021 | 20300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Need to check internet connection.
2. Need to check internet settings proxy settings.
3. Try to access website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | N/A
What according to you makes you a good candidate for customer service or technical support job? | Active listings, Close ended communication and good technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |