Subject: Tech Support Candidate - Shakti thakran
From: Shakti thakran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:15:20 -0400

Tech Support
Test

Name

Shakti
thakran

E-mail

[email-masked]

Phone Number

(+91) 9971092192

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

North West Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Senior Engineer

1jan 2020

28k

Previous Employer 1

HCL

Senior analyst

26 feb
2021

35k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

One can try checking internet
connection

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth on both devices.

Try connection over smart phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer service

On a scale of 1 - 5
please rate your fluency in spoken English

5