Subject: Tech Support Candidate - RUPALI SONKAR
From: RUPALI SONKAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:01:56 -0400

| | Tech Support Test

Name | RUPALI SONKAR
E-mail | [email-masked]
Phone Number | (91) 7000340539
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperfomance | Customer support associate | 30 sep 2021 | 12.5k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i would check my internet connectivity if it is okay then i proceed to other troubleshooting like refreshing page, clear Browser history and cache then try it again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly you need to turn on bluetooth from both the devices then do search devices on mobile when your speaker name's shown in the mobile phone Bluetooth u can connect it by clicking on device name.
What according to you makes you a good candidate for customer service or technical support job? | According to me a candidate should have good communication skills and good convincing power to handle customer or in technical support a candidate should have some basic technical knowledge like troubleshooting and should always ready to learn new skills as per company requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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