Subject: Tech Support Candidate - Priya Singh
From: Priya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:54:52 -0400

| | Tech Support Test

Name | Priya Singh
E-mail | [email-masked]
Phone Number | (+91) 9999968221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total system engs | CRM | Any day when I will the new job | 28500
Previous Employer 1 | Barclays shared services | Process expert | 1 Dec 2008 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check whether the internet connection is  working or not.
Secondly, if it's working then I will check for website ,might be site is down or crashed.

Than of it again will not work I will restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on the bluetooth in pairing mode by long pressing the speaker switch on button

2- turn on the bluetooth on the phone

3 Wait for the phone to coonect(if not than go to bluetooth settings and find the device name ,pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

1- empathy
2- adaptive
3- process knowledge
4- good listener
5- issue resolving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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