Subject: Tech Support Candidate - Amber Raj
From: Amber Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:37:35 -0400

| | Tech Support Test

Name | Amber Raj
E-mail | [email-masked]
Phone Number | (91) 7277162955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | 4Nov 21 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will check my internet connection.if my internet will be working properly then I will reset my browser and check, I will try to check proxy settings, I will try to check another url is working or not. Ye I'll try to open in incognito window.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to enable bluetooth from my phone and then go to bluetooth setting and serach my device and once my bluetooth speaker name is showing in search list then try to paired and enjoy with music
What according to you makes you a good candidate for customer service or technical support job? | I am passionate with my technical JoB
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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