Subject: Tech Support Candidate - Madhulika Srivastava
From: Madhulika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:37:22 -0400

| | Tech Support Test

Name | Madhulika Srivastava
E-mail | [email-masked]
Phone Number | (226010) 7905511544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Desktop support engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thinkcompuer | Desktop support engineer | 1 month | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Identity and define the problem
-Grather information about the problem
-Evaluate the information data
- Implement the solution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 swipe down from the top of the screen
2 Touch and hold Bluetooth
3 Tap pair new device. If you don't find pair new device, check under Available device or tap more Refresh
4 Tap the name of the Bluetooth device you want to pair with your device
5 follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | It's all about  your attitude in addition to your academic qualifications like you should be soft spoken good listener problem solver helpful
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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