Subject: Tech Support Candidate - Hariom Hatiom
From: Hariom Hatiom <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:23:36 -0400

| | Tech Support Test

Name | Hariom Hatiom
E-mail | [email-masked]
Phone Number | (+91) 9893731660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 50
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Active director, Dhcp, dns, windows

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Window admin | | 17500
Previous Employer 1 | Wipro limited | Sydtem admin | 28 oct | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For the first time i will hae to check that if the internet connectivity is on or not is yes then will go for the next troubleshooting step.
Will try to use an alternate browser as if i was working on crom then will check on google edge as well or will check by adding https:// with website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the bluetooth device.
2. Turn on the mobile' bluetooth.
3. Click on the available device and check the device name.
4. Stablish the pair connection b/w them.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate should be humble and down to earth.
Should be Interested to listen to the customer with full intensively.
Should have good communication talk with customers.
Should have good knowledge of the that field for which he supporting.
Should have quality to convence to the user.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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