Subject: Tech Support Candidate - Romil Sen
From: Romil Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:18:51 -0400

| | Tech Support Test

Name | Romil Sen
E-mail | [email-masked]
Phone Number | (91) 9717485543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Administrator | working | 45000
Previous Employer 1 | HCL Technolology | L1 Service desk Anallyst | 13th April 2021 | 35000
Previous Employer 2 | IBM India Private Limited | Sr practitioner | 10th Jan 2019 | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check if the Internet is connected or not .
Try opening the website in different browser
Reset Browser settings
If it still does not pull up , we will check if user is connected to VPN , check VPN settings and proceed accordingly.
90-95% it works after VPN Connectivity .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | When your Android smartphone or tablet discovers your Bluetooth speaker, it will appear below the list of "Available devices". Tap it as soon as you see it appear in the list. This pairs your Android smartphone or tablet with the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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