Subject: Tech Support Candidate - Nikhil Singh
From: Nikhil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:13:39 -0400

Tech Support
Test

Name

Nikhil
Singh

E-mail

[email-masked]

Phone Number

(+91) 9058320368

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Agra

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Deepija telecom

Regional Engineer

Not
sure

17980

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. We need to clear cache and cookies.

2. if you see a message about offline mode, you may have set Firefox not to use
your network connection. Make sure your computer has a network connection

3. error 404 is one that most people see on a regular basis. A 404 error occurs
when a user tries to access a webpage that doesn’t (or no longer) exists. The
causes of this error could be from broken links, incorrect URLs, or a redirected
page that is no longer valid. This error can easily be fixed, however, by
reviewing all of these crawl errors in Google Search Console, and submitting
broken link re-directs in your website’s WordPress or content management
system, or having your web developers add in the redirects for you.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Connect a Bluetooth Speaker to an Android Phone

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's
not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

I have
ability to work undr pressure

I can work anywhere

I have confidence to solve any problem.

My basic concept are soo clear.

On a scale of 1 - 5
please rate your fluency in spoken English

5