Subject: Tech Support Candidate - Archana Patel
From: Archana Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 02:12:02 -0400

| | Tech Support Test

Name | Archana Patel
E-mail | [email-masked]
Phone Number | (91) 9354769166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intelnet global service company ltd | Customer associate | 30 April 2019 | 11567
Previous Employer 1 | Religare health insurance company ltd | Senior relationship manager | 9 aug 2021 | 16827
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Go to settings section in browser and then go to clear cookies and history and clear all history and cookies then restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click on blutooth options and scan the device and pair them, blutooth will be connected
What according to you makes you a good candidate for customer service or technical support job? | I will manage both things but for technical support job I need little guidance from my senior
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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