Subject: Tech Support Candidate - Faheem Farooq
From: Faheem Farooq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 01:45:36 -0400

Tech Support
Test

Name

Faheem
Farooq

E-mail

[email-masked]

Phone Number

(91) 95966626262

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Srinagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Advantech solutions

It engineer

6-06-2020

22000

Previous Employer 1

NA

Na

Na

Previous
Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on Phone
Used a
case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check the Internet connection is
working if is it not then I will fix the internet connection.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on the  Bluetooth On your phone.

Then turn on the Bluetooth on your speaker.

Then then pair the devices use a Bluetooth icon on the speaker.

Automatically the phone will search for the devices nearby and pair with your
phone by clicking on the yes option.

What according to
you makes you a good candidate for customer service or technical support
job?

Because my English pronouncation is good and I am good at
speaking English.

On a scale of 1 - 5 please rate your
fluency in spoken English

4