Subject: Tech Support Candidate - mohit verma
From: mohit verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 13:02:58 -0400

| | Tech Support Test

Name | mohit verma
E-mail | [email-masked]
Phone Number | (91) 9997033359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RTNS Network Solution | Network Engineer L1 | | 18000
Previous Employer 1 | Sequelone Solution | Network Enineer | 06-06-2021 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step first check network by pinging the IP of site.

Step two if not check gateway pinging.

Step three if above two are fine .
Clear cookies, cache memory, temp files in browser.
Step four open cmd then we will flush the dns

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of screen
click on Bluetooth button and hold for 5 sec
it will show near by open bluetooth within the range
click on the speaker name and pair to connect
after connected it will show connected or paired
enjoy and listen the songs

What according to you makes you a good candidate for customer service or technical support job? | Quick  response
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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