Subject: Tech Support Candidate - Sanju Sathyan
From: Sanju Sathyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 09:16:30 -0400

| | Tech Support Test

Name | Sanju Sathyan
E-mail | [email-masked]
Phone Number | (85120) 24948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Niit LTD | Associate Training Coordinator | 13 Ma 2021 | 15800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1; I will clear the cache from the browser and try to launch the website again.

Step 2; Disconnect the internet connection and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1; Turn on the Bluetooth speaker.

Step 2; First swipe down the screen to the get the settings or go to setting.

Step 3; When you will reach to setting kindly turn on the Bluetooth by pressing on Bluetooth and press scan.

Step 3; when you  click on scan the name of the speaker will appear on the list, you can pair by pressing on the option.

What according to you makes you a good candidate for customer service or technical support job? | its all about your attitude in addition to your academic qualification like you should be soft spoken good listener problem solver helpful
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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