Subject: Tech Support Candidate - Atul Kumar Pandey
From: Atul Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 07:30:13 -0400

| | Tech Support Test

Name | Atul Kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 9340990145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | Nil | Nil | Nil
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection , if it is connected then I will disconnect and again I will connect.
I will clear the cache form pc or mobile phone.
I will close the browser and open again.
I can restart my  pc or mobile phone.
I can search any other site or website so that I can check the accurate problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will on the bluetooth on my mobile phone and the I will on the speaker and after that I will pair the speaker with my mobile phone and It will be connected.
What according to you makes you a good candidate for customer service or technical support job? | As such I know my capabilities and in words it will be not possible to explain, I think work will give better answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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