Subject: Tech Support Candidate - Roshni Mahour
From: Roshni Mahour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 03:45:21 -0400

Tech Support
Test

Name

Roshni
Mahour

E-mail

[email-masked]

Phone Number

(011) 9718751716

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Vijay Nagar, Ghaziabad

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Legal advisory Platform

Associate

30-07-2021

14000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

, and

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth speaker and then on mobile phone's bluetooth after
that find the name of the bluetooth speaker and finally connect with
that.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
service: -

Good communication skill

Patience

Empathy

Clear language

On a scale of 1 - 5 please rate your fluency in
spoken English

4