Subject: Tech Support Candidate - Gurmeet Dehma
From: Gurmeet Dehma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 05:05:33 -0400

Tech Support
Test

Name

Gurmeet
Dehma

E-mail

[email-masked]

Phone
Number

(+91) 9958381947

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Badarpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Creative infolink pvt. ltd

Desktop Support
engineer

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Try to check the internet connectivity. Try to
check the uel correction. Try to open in other browser. Try to ping the website.
Try other internet connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Enable
Bluetooth in mobile and speaker. Search the speaker Bluetooth and connect with
speaker over Bluetooth.

What according to you makes you a
good candidate for customer service or technical support job?

Learning and implementing.

On a scale of 1 - 5
please rate your fluency in spoken English

4