Subject: Tech Support Candidate - aishwarya singh
From: aishwarya singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 04:54:18 -0400

| | Tech Support Test

Name | aishwarya singh
E-mail | [email-masked]
Phone Number | (+91) 7388611711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Banda
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Accenture soln pvt ltd | SW/App/ cloud technical support associate | 13/05/2021 | 28,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the following steps I would take to troubleshoot the problem-

1- Make Sure the Internet Connection Works.

2-  Check if the Website is Down for Everybody or Just Me.

3- Try changing my browser.

4- Try clearing the browser's cookies and cache.

5- Restart My Device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on my Bluetooth speaker and put it in Bluetooth pairing mode.

2- Open Bluetooth settings in my phone and search for all the available devices.

3- Select the name of the pairing device visible on your screen.

4- select the pair/connect option on the pop-up appearing on the screen.

5- Your device is now paired and ready to play.

What according to you makes you a good candidate for customer service or technical support job?

Well, it is said that to be a good speaker one needs to be a good listener. I believe I have good listening skills and on-point decision-making capabilities. Apart from this, I am good at negotiation and communication skills & will be able to provide solutions in one go to the Clients/users. Being a smooth talker & friendly I will be to easy to get along with.
I am ready to cooperate and help clients with my cent percent knowledge & to reach to the solution as early as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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