Subject: Tech Support Candidate - Ashok Kumar
From: Ashok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 02:50:37 -0400

| | Tech Support Test

Name | Ashok Kumar
E-mail | [email-masked]
Phone Number | (110082) 7532819833
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North West delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would refresh the page, it could be heavy traffic on site. Then, I would open my network setting to see whether it's connected properly or not and also the wiring. Still if doesn't resolve then I would visit the page, after sometime as it is usual with website that they get stuck for sometimes.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the speaker Bluetooth then go in phone setting, look for Bluetooth option and turn on and click on search device. After device found pair the it with speaker and give consent to access the content, now it's connected.
What according to you makes you a good candidate for customer service or technical support job? | Customer service require very critical skill of comprehending other person problem and you can do that if you're in good term with him/her. I always fascinated to interact with people and help them according to their problem which could help a good customer service candidate..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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