Subject: Tech Support Candidate - Divyanshu Kumar
From: Divyanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 01:21:37 -0400

Tech Support
Test

Name

Divyanshu
Kumar

E-mail

[email-masked]

Phone Number

(91) 6397217612

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noorpur (Bijnor) UP.

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

To solve the error, first of all figure out where
the problem is

* Open the new tab and check to see if u can load another website then continue
to next step

* Launch another browser ,and try to open the site you were having problem with.

* If the problem only happens with certain websites

*Try to clearing firefox's cookies and cache.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

* Switch on
the bluetooht speaker and also turn on bluetooth of mobile.

*Go to bluetooth setting of your mobile.

* See the list of available devices, if u unable to see the name of speaker's
bluetooth then tap on the 'refresh'.

*then tap on the bluetooth name and then tap on the 'pair', the speaker will be
connect to tha mobile .

What according to you makes you a
good candidate for customer service or technical support job?

the skill makes me good candidate for customer service or
technical support job are-

* Persuasive speaking skill

*Adaptability

*Ability to use positive language

* taking responsibility

* Effective listening

etc.

On a scale of 1 - 5 please rate your fluency in
spoken English

4