Subject: Tech Support Candidate - Mohd Usman
From: Mohd Usman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 01:18:53 -0400

| | Tech Support Test

Name | Mohd Usman
E-mail | [email-masked]
Phone Number | (+91) 7696478452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Targus Technologies | Network Engineer | working | 9300
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:
Check internet Connection.
Step 2:
Check if the Website is Down for Everybody or Just Me by going to website to isup.com and enter ndtv.com there.

if its me the I'll clear cache and temporary files from my browser and computer also.

Lastly I will google the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Good communication and politeness is the key for superior candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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