Subject: English Language Test - Arun Rathour
From: Arun Rathour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 16:17:50 -0400

| | Foreign Language Screening Test

Name | Arun Rathour    /  (91) 8700490057    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We hope you doing well, as per your query you didn't got your order. Our courior partner has tried to reach but due to wrong address it's not deliver yet.
Please provide us the correct address so that we can initiate your order for the same.

Regards
Arun

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer name,

Thanks for reaching out to us, we understand your concern. We will check with our team will do whatever is appropriate regarding your concern. We will send our executive to check about the concern and he will do the needful.

Thanks and Regards
Arun

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