Subject: Tech Support Candidate - Deepak Pal
From: Deepak Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 14:11:22 -0400

Tech Support
Test

Name

Deepak
Pal

E-mail

[email-masked]

Phone Number

(+91) 8287546353

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi at sangam
vihar

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
ITIL
Tools

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IPM India wholesale trading P. Ltd.

Technical Analyst

Currently
working

16000

Previous Employer 1

Digital Empowerment
Foundation

Assistance Network Engineer

March 2019

15500

Previous Employer 2

Blue Dart

DEO

December
2017

11000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Base on my skill i'll take below steps

1. I'll check internet connectivity.

2. otherwise make sure the website URL is corrects or

not

3.And i'll try to open website to other browser.

4. otherwise clear to browser history and open it again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps:-

1. Open BT speaker with open BT

2. open mobile phone BT and search BT devices.

3. when we get BT in mobile phone.

4. Then need to pair it with mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Me make this think.

First Listen to user issue then ask him related question according your skill
knowledge.

and then provide Solution according to your skill.

On a scale of 1 - 5
please rate your fluency in spoken English

4