Subject: Tech Support Candidate - Ratan priya
From: Ratan priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 13:32:14 -0400

Tech Support
Test

Name

Ratan
priya

E-mail

[email-masked]

Phone Number

(91) 6205195637

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The connection was interrupted

The connection was reset

The connection has timed out

The connection was interrupted

The connection was reset

The connection has timed out

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
First" is a mantra for any Organisation to suceed in its business. I follow this
mantra.  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4