Subject: Tech Support Candidate - MOHD ATIUSSAMAD
From: MOHD ATIUSSAMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 12:58:00 -0400

Tech Support
Test

Name

MOHD
ATIUSSAMAD

E-mail

[email-masked]

Phone Number

(91) 9110127091

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Abulfazal Nagar near Okhla
vihar metro station (New Delhi)

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Excel,HTML

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I think that we should take first step restart
the device .This clears caches, and forces the device  re-load the program or
web page you may be having issue with, rather than use something that may be
partially wrong.second step if can not workt firstly Make a sure the

Internet connection works .we will check another browser , sometimes website
link very slow so don't properly work . If follow the all step I think problem
are solve

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly swipe down from the top of the screen
and click the blutooth options , if do not show the blutooth options swipe then
we should be tab setting option and click the device option then show blutooth
option click the ON option .

Touch and hold the blutooth .In the list of paired devices, tap a paired but
unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected"

What according to you makes you a good candidate
for customer service or technical support job?

The
candidate understands how both skills play a role in the job. For example:
“First, let me say that customer service skills are very important.candidate
must all knowledge about customer service or technical support and good
communication skills between customer and customer service . We will easily find
out customer problem and solve customer problem

On a scale of 1 - 5
please rate your fluency in spoken English

3