Subject: FW: Tech Support Candidate - Ashish Raj
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 11:09:09 +0000

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From: Ashish Raj <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 September 2021 at 4:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ashish Raj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ashish Raj
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9155541444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector 75
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check the URL of ndtv that it is correctly entered or not. If the url is right then I will check if there is same issue with other websites also by opening google.com or any other website. If the issue with every websites is same then I will reopen my browser and try again. If then also the problem exists then I will check my internet connection is connected or not. At the end I will restart my system and check again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly I will turn on the Bluetooth of the Speaker and then in my mobile phone I will open my settings and I will find Bluetooth option there. After that I will turn on the mobile phone's Bluetooth and will search for new Bluetooth device. When I will see my Bluetooth Speaker name in the search list, I will pair with it and in this way my Bluetooth Speaker will be connected with my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? As a fresher I have all the skills that is required for this job role, I am sure I will make myself more skillful to be fit according the company expectations.
This is a great opportunity for me to get interviewed at such a wonderful company. This will be an excellent platform for me to use and develop my skills and knowledge in this field.
Even though I am a fresher, I assure you that I will give my best and work to my full potential so that I can contribute or the growth of this organization.
On a scale of 1 - 5 please rate your fluency in spoken English  4