Subject: Fwd: Tech Support Candidate - Ravi Sharma
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 03:47:06 -0700 (MST)

Hi Pritish, 

Please check the candidate for EPOS. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 1:04 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ravi Sharma 
E-mail 	[email-masked] 
Phone Number 	(97173) 09756 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Sr Associate in Technical Support department 	Still working 	30000 
Previous Employer 1 	Irvine Infocom 	Technical Support Officer 	26 Nov 2019 	26000 
Previous Employer 2 	Tech Radikal 	Technical Support Officer 	Dec 2016 	23000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first step we can try to check other devices, if they also have same issue than reboot the device, and router. 
Most of commne issue fix by this. 
If this is still there than we can try yo have a look for physical connection, since its a computer so check cables and everything is connected, try yo reconnect or even check other devices. 
Also we can look for other options like check firewall and ip address whetjer its not 169. 
If these look ok than contact ISP for this. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth Speaker, 
Than turn on Bluetooth on Mobile, 
Look gor the speaker name and connect it. 
When connected you will get success sound on speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	Greetings. While opening. 
Understand the issue in calm manner. 
Graps the issue by selective keywords very helpful. 
Able to handle Pc, laptop, mobile or other multiple communications device at the same time. 
Ability to work on remote as well. 
More than 4 years of experience with US citizens as Technical Support Officer, so understand them well yo hamdle them. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4