Subject: FW: Tech Support Candidate - Shailendre Rawat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 1 Sep 2021 10:24:40 +0000

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From: Shailendre Rawat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 September 2021 at 3:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shailendre Rawat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shailendre Rawat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7906236128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nirman Vihar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Atlantic Properties Pvt Ltd     E-commerce Executive    1 Aug   20000
Previous Employer 2     Shree Baidyanath Ayurved Bhawan Pvt Ltd Front Office Executive  1 June  10500
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check if my internet is connected properly, if connected, I will try to open a different website to see if it works. If it works, then it means there is an issue in reaching www.ndtv.com. I will open command prompt and run ping command on www.ndtv.com to see if it has a high ping time which can be a cause for the error.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth speaker and set it to searchable.
Turn on the Bluetooth on my phone.
Search for the speaker in found devices.
Tap on the device name and pair it with my phone.
Connected.
What according to you makes you a good candidate for customer service or technical support job? I have an interest in the tech industry and I try to keep myself updated with the latest trend as much as I can. Since I am from a customer support background, I find myself comfortable in providing the best support.
On a scale of 1 - 5 please rate your fluency in spoken English  3