Subject: FW: Tech Support Candidate - Sahil Ralhan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 10:08:54 +0000

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From: Sahil Ralhan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 10:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sahil Ralhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sahil Ralhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9953600151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mayur vihar phase-1,delhi-110091
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N.A
Previous Employer 1     Make my trip    Senior executive        March 2018      Rs.22000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first thing i will check is my internet connection and if there seems a problem i can restart my computer,if the connection is working fine i will try to change the web browser,if that fails too i will clear the cookies and cache and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on the bluetooth speaker so that it becomes visible when searched for,then i will open my phone and open settings,go to bluetooth and turn it on,search for the name of the bluetooth speaker and then click on the name to connect.
What according to you makes you a good candidate for customer service or technical support job? According to me i have good communication skills,i do not break under pressure and am able to handle situations staying calm and composed.I have the patience to talk to the customer until a satisfactory outcome is obtained.I do not have any experience with technical support but i am sure that with the proper training and guidance i can learn fast and do the assigned tasks.
On a scale of 1 - 5 please rate your fluency in spoken English  4