Subject: FW: Tech Support Candidate - Mohammad Aasif Ali Khan Mohammad Aasif
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 09:58:11 +0000

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From: Mohammad Aasif Ali Khan Mohammad Aasif <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 10:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohammad Aasif Ali Khan Mohammad Aasif

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohammad Aasif Ali Khan Mohammad Aasif
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7549066778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jasola vihar metro station
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check that if everything is working fine with my internet connection.

If no problems are identified in internet connection then I will restart my browser and try accessing the website again.

If still I am not able to access the website I will clear cache and cookies of the browser and try again.

If the issue is still not solved I will try different browsers and finally restart my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I will turn on the bluetooth on my mobile phone and turn on the bluetooth speaker.

Once both devices bluetooth is turned on, I will search for nearby bluetooth devices on my mobile phone and start pairing with the bluetooth speaker found in the search.

Once the pairing is completed we are good to play anything we want to.
What according to you makes you a good candidate for customer service or technical support job? I am very patient and listen to details very carefully.

I am the one who can give quick resolutions or make customer understand the situation very significantly.

I do not panic under work pressure I am calm and do not loose my temper soon.
On a scale of 1 - 5 please rate your fluency in spoken English  4