Subject: FW: Tech Support Candidate - Tuhin Ghosh Tuhin
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 09:48:55 +0000

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From: Tuhin Ghosh Tuhin <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 4:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tuhin Ghosh Tuhin

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tuhin Ghosh Tuhin
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7029912914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida sector 15
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Forever 21      Assistant Store Manager 27th august 2021        27300
Previous Employer 1     N/A     N/A     N/A     N/A
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly I would check for the internet connection , if it working correctly or not , rebooting router and all

2. Open a new tab to see , any particular website is working or not

3 . If it works , then try opening the website in another browser.

4 . Check for proxy setting and windows defender settings , if it is blocking the website or not .

5 . Lastly try clearing the browser cache , cookies and recent history of the browser , the site should work
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 . Turn on bluetooth of the blutooth speaker
2 . Turn on bluetooth of my phone
3 . Search for devices in my phone , the bluetooth speaker shows up , press connect and accept the pairing request and allow and it should connect .
What according to you makes you a good candidate for customer service or technical support job? 1. Knowledge about computers
2. Ability to Solve problems
3 . Good communication skills
4 . Analytical skills
On a scale of 1 - 5 please rate your fluency in spoken English  5