Subject: FW: Tech Support Candidate - Neena Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 09:41:56 +0000

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From: Neena Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 2:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Neena Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neena Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110045) 8604793077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A
Previous Employer 1     N/A
Previous Employer 2     N/A
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-click on the menu panel
2-click history and select clear recent history
3-time range to clear: drop down select everything
4-below the drop down menu, select both cookie and cache.
5-click ok
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-swipe down from the top of the screen.
2-tap Bluetooth
3-pair a Bluetooth Accessory
4-make sure Bluetooth is turn on
5- in the list of paired devices, tap a paired but unconnected device.
6-when your phone and the Bluetooth device are Connected the device shows as Connected.
What according to you makes you a good candidate for customer service or technical support job? The ability to look at a problem from many perspective, Enthusiastic nature to understand customer's requirement and need and problem solving skills to cope with the arising situation.
On a scale of 1 - 5 please rate your fluency in spoken English  5