Subject: FW: Tech Support Candidate - Akshay Khanna
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 09:38:09 +0000

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From: Akshay Khanna <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 10:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akshay Khanna

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akshay Khanna
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8920868712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      North East Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Customer Support , Performance Management , Team Leader
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer Ltd. , Noida Senior Associate (Operations)   08-08-2021      Rs. 25,000 pm
Previous Employer 1     ANSAI Tooling Systems Pvt. Ltd. (Gurgaon)       Business Developer      11-09-2019      Rs. 18,000 pm
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  •  Check website spelling.
•  Check the internet connection , ping & speed online.
• If connection is not there then will check LAN / Wifi hotspot / Connection settings / IP Settings ,etc. And if connection is OK Then will clear cache ,clear browsing data , clear recent applications. And try again to browse.

•  If there is still problem then i will restart the browser reset the connection settings. And then try again. It will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      •  Turn on Bluetooth on Phone.
•  Turn on the speaker by tapping the power button.
•  Then search for Bluetooth device / Speaker name on phone in bluetooth settings or by clicking search button in bluetooth settings menu.
•  When the bluetooth speaker name appears on screen then click on the same and it will connect & get paired.
•  After that just use the bluetooth speaker directly from the phone.
What according to you makes you a good candidate for customer service or technical support job? All my pros that make me a good candidate for customer service or technical support job are as follows :-

•  Good listener & speaker
•  Have experience of 1.5+ years in Customer support with proven record.
•  Ability to manage a team of 10-12 associates performance & records with my daily login as Sr. Associate in Current company.
•  Empathy with both Customer & Management in every possible manner. So as to work seemlesly in an efficient manner.
•  Good guide for technical support to customers who are new to the services. with step by step help to reduce time as well as increase performance with all KPI's included.
On a scale of 1 - 5 please rate your fluency in spoken English  5