Subject: FW: Tech Support Candidate - Ashwani Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 09:37:59 +0000

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From: Ashwani Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 10:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ashwani Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ashwani Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (89509) 35504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rohtak
Which best describes your Technical Support capabilities        I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Find out the error.
2. Analyse That error.
3. Find out the proper way to solve that error.
4. Make the design for the error solvation.
5. Implement that design for error correction.
6. Test that design for error correction.
7. Maintain the design for future preferences.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth Speaker.
2. Turn on the bluetooth of the Mobile phone.
3. Add the bluetooth speaker in the pairing list of the mobile phone.
4. Connect that device from mobile phone.
5. Connection established message recieved in the mobile phone.
6. User is able to use the bluetooth device / Speaker.
What according to you makes you a good candidate for customer service or technical support job? I am capable to solve the problems or issues which are coming to users in any issues and gave the problems to higher departments and note down the complaints and give the proper reference to the problems to solve the problems .
On a scale of 1 - 5 please rate your fluency in spoken English  5