Subject: FW: Tech Support Candidate - vivesh singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 1 Sep 2021 09:37:47 +0000

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From: vivesh singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 10:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - vivesh singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    vivesh singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9560845872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst NA      18500
Previous Employer 1     NA      Na      NA      NA
Previous Employer 2     Na      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will try to get error code appearing on the web browser. The following could be the main reasons why any website is not coming up.

1. That particular website is banned in that region or blocked by the ISP. This could be solved by using a VPN.

2. Check for the internet connectivity in the workstation, check for the network connection icon status(bottom right side of the taskbar in middle of volume and date) if it showing globe sign that means the device is not connected to Internet in that case try to see if the LAN cable is properly connected or not, check if the other end of the LAN cable is connected to a router or a MODEM or a switch and they are properly turned on.

2. If network connection icon says no internet access in a particular device and other devices in the proximity can use the same network than check for the IP settings of the device that could be checked by typing IPCONFIG in the command prompt of the windows terminal.
Check for IP, check for a valid DNS server address, check if the DHCP settings are turned on or not.

3. Restarted the access point for the network like routers, switch or modems. Sometime restarting these devices pushes out the temp files stored in them.

4. Check for the firewall restriction polices if a particular site is blocked or not.

More troubleshooting steps could be performed if I know the type of error or the exact error code appearing on the client.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Very easy,

1. Turn on the bluetooth speaker by pressing the
   power key for few seconds untill your hear
   "POWERED ON"or "TURNED ON".
2. Turn on the bluetooth on your phone and look for available devices and select the bluetooth speaker.

3. If connecting for the first time the smartphone may prompt for a key(by default it is 0000), key could be found in the users manual of the speaker.

Once the connection is made your will hear confirmation from the speaker and also the bluethooth icon on the phone will show the name of the speaker underneath it.
What according to you makes you a good candidate for customer service or technical support job? 1. Good communications skills
2. I take my time to understand the issue of the user.

3. I like to solve problems and each task assigned to me is like a challenge, and I like to ace every challenge.

4. Quick learner- I try to grasp the information quickly and therefore I have a better understanding of the project and the process.
On a scale of 1 - 5 please rate your fluency in spoken English  5