Subject: FW: Tech Support Candidate - Vishwa Mohan
From: Deeksha Dadu <[email-masked]>
To: Darpan Arora <[email-masked]>, Livesalesman <[email-masked]>
Date: Wed, 1 Sep 2021 09:37:19 +0000

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From: Vishwa Mohan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 31 August 2021 at 10:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vishwa Mohan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vishwa Mohan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8130402649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Aws server
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sbsc    Associate software Engineer             21625
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At first I will look into the issue which I am getting when trying to open a website. If it is related to network or server. I will try to open another website.
If it will be related to network then I will first check my internet connection if my connection is stable or not.
Or I am getting enough speed to open the website.
If my internet connection is not stable at that time I will reboot my router setting or will check the connectivity through ping command in CMD
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First power on the speaker and open up my bluetooth connectivity from mobile phone
2. Continuously press the power button or bluetooth button according to the speaker brand it will be there and make it visible
3. Then will search for speaker name in my mobile phone bluetooth connectivity and will press on it
It will get connected to bluetooth
What according to you makes you a good candidate for customer service or technical support job? I have worked in technical support for 1 year and I have worked with different clients.
I can quickly find out the problems, prioritise them and solve them with my experience.
I have also provided application support to the clients by providing them the procedural documentation
On a scale of 1 - 5 please rate your fluency in spoken English  5