Subject: FW: Tech Support Candidate - Soni Bharty
From: Deeksha Dadu <[email-masked]>
To: Darpan Arora <[email-masked]>, Livesalesman <[email-masked]>
Date: Wed, 1 Sep 2021 09:31:05 +0000

Check

From: Soni Bharty <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 September 2021 at 7:57 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Soni Bharty

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Soni Bharty
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8789167419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Raipur, Chhattisgarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Edique solutions private limited        Project Monitoring Unit 30 April 2021   14,400
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the network connection
2. If network connectivity is good then, check the updation details of web browser
3. If both connections are good then check the connection with proxy server or VPN, if computer is connected with it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Click on bluetooth Option in mobile to switch on
2. After searching the bluetooth device (i.e; speaker), create a pair
3. After paring, the connection between speaker and mobile is done.
What according to you makes you a good candidate for customer service or technical support job? 1. I have a 1.6 years of experience in L1 support.
2. I am a good learner and multi-tasker.
3. I am a good listener and understand the situation well.
4. I have a capability to close the calls within SLA period.

On a scale of 1 - 5 please rate your fluency in spoken English  5