Subject: FW: Tech Support Candidate - Rakesh Kumar Jain
From: Deeksha Dadu <[email-masked]>
To: Darpan Arora <[email-masked]>, Livesalesman <[email-masked]>
Date: Wed, 1 Sep 2021 09:19:42 +0000

Interview

From: Rakesh Kumar Jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 September 2021 at 1:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rakesh Kumar Jain

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rakesh Kumar Jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8154887357
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Surat
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        iVenus Apple Store      Technical support Engineer      1/11/2019       30000
Previous Employer 1     L&T - ACMA Computers    Desktop support Engineer        NA      40000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first and the foremost thing we will need to know the error which is occurring in the browser.
1. If the error shows 503, then there is site related problem,
2. If the error shows network not connected, check your internet connection,
3. If the error shows to long to respond, the first clear the cache and cookies of the browser and try again,
4. There maybe one more reason that the browser has old version and the site is not supporting, so update the browser and check,

This is some common basic troubleshooting for the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The steps are given below:
1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device.
Note: If you don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? I have been working from last 3.5 years in technical sector plus I have given 2 years plus technical support via remote call. Given support both in Hindi and English language via chat, Mail and phone call also.
On a scale of 1 - 5 please rate your fluency in spoken English  4