Subject: Tech Support Candidate - Aashish Gawande
From: Aashish Gawande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 04:04:27 -0400

Tech Support
Test

Name

Aashish
Gawande

E-mail

[email-masked]

Phone Number

(+91) 7869434233

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Taskus

Customer service representative

23aug21

24000

Previous
Employer 1

Teleperformance Indore

Customer service
representative

31aug21

16500

Previous Employer 2

Trident jaipur

Food and
beverage assistant

31oct19

18000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page.

Make sure JavaScript is enabled.

Make sure Cookies are enabled.

Clear your cache and cookies.

Make sure your web browser is up to date.

Restart your web browser.

Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Good knowledge of products and process

Excellent communication skills

Problem solving skills

Great listener

Quick thinker

Smart working

On a scale of 1 - 5 please rate your fluency in
spoken English

5