Subject: Tech Support Candidate - Rakesh Kumar Jain
From: Rakesh Kumar Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 03:34:43 -0400

Tech Support
Test

Name

Rakesh
Kumar Jain

E-mail

[email-masked]

Phone Number

(91) 8154887357

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Surat

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

iVenus Apple Store

Technical support
Engineer

1/11/2019

30000

Previous Employer 1

L&T - ACMA
Computers

Desktop support Engineer

NA

40000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat
Did not
interact with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The first and the foremost thing we will need to
know the error which is occurring in the browser.

1. If the error shows 503, then there is site related problem,

2. If the error shows network not connected, check your internet connection,

3. If the error shows to long to respond, the first clear the cache and cookies
of the browser and try again,

4. There maybe one more reason that the browser has old version and the site is
not supporting, so update the browser and check,

This is some common basic troubleshooting for the browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are given below:

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device.

Note: If you don't find Pair new device, check under "Available devices" or tap
More  and then Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I have been working from last 3.5 years in technical sector
plus I have given 2 years plus technical support via remote call. Given support
both in Hindi and English language via chat, Mail and phone call
also.

On a scale of 1 - 5 please rate your fluency in
spoken English

4