Subject: Tech Support Candidate - Neetika Rakesh
From: Neetika Rakesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 01:08:08 -0400

| | Tech Support Test

Name | Neetika Rakesh
E-mail | [email-masked]
Phone Number | (91) 9599534085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL Service | Senior Associate | After 45 days of resignation | 12000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- I will restart my device.
- I will check my internet connection whether it is working properly or not.
- I will check that website is down for me or for everyone.
- I will open my browser to visit website checker page such as "Down for everyone or just for me", On the site I will type in website address which I have having problem reaching and then push enter. If the result is' it's just you" that means there is any problem with the connection between my computer and site, but other people can get to the site, if the result is "it's not just you" that means the site is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Place the Bluetooth device on paring mode.
2- Switch on the bluetooth functionality, it toggle is green it means Bluetooth is enabled.
3- Scroll down to "Other Devices" and look for the Bluetooth speaker in list.
4- When the speaker appears, select it to connect. It may take few seconds to pair up.
5- When done the status updates to connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

For customer support it is important to be friendly and polite with customer, should have knowledge about product, problem solving, and at the end ask customer for feedback and then use that feedback.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |