Subject: Tech Support Candidate - Anurag Srivastava
From: Anurag Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 00:22:34 -0400

| | Tech Support Test

Name | Anurag Srivastava
E-mail | [email-masked]
Phone Number | (91) 8887689433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eSSl | Technical Support Executive | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I am computer user:
first we check internet is coming or not.
Second pinging the website if it is not working
Third check on other browser it's working or not.
Fourth turn off the firewall and disable the proxy .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the steps to connect the bluetooth speaker to your mobile phone.
1: open the bluetooth in your mobile phone.
2:turn on the bluetooth and select the bluetooth device.
3:paired the bluetooth device.
Then bluetooth speaker connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me make us a good candidate for customer service or technical support know every knowledge of issues come from the customer end and troubleshoot as fastly as possible with 100 person satisfaction from customer end.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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