Subject: Tech Support Candidate - Anil Tiwari
From: Anil Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 22:41:41 -0400

Tech Support
Test

Name

Anil
Tiwari

E-mail

[email-masked]

Phone Number

(*91) 9911689394

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

APN Tech

Technical support Excutive

2014

16000

Previous
Employer 1

Team Lease

Desktop support Engineer

2015

18000

Previous
Employer 2

CBSL

Sr. CCE

till now

23000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First checked Internet connectivity

second this www.ndtv.com link have permission or not in security tool.

third close the website and clear cache, cookies.

then check make sure web page is open properly.

check also error code may be site down from the dedicated company
side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

In android phone wipe down top of the
screen

Touch and hold bluetooth.

Then tab pair new device. If it is not found pair new device or tab other
device.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

It is all about my attitude that need good listener, My soft
skills, always customer feel that i understand his problem when i am empathises,
Sympathy to torubled customer. great problem solver, helpful, team builder and
also i know how engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

4