Subject: Tech Support Candidate - Sudeep Banerjee
From: Sudeep Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 14:42:39 -0400

| | Tech Support Test

Name | Sudeep Banerjee
E-mail | [email-masked]
Phone Number | (+91) 8287270772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silaris Information Pvt Ltd | Accounts Coordinator | 31-03-2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Initially, I will check the internet connectivity.
2. Clear the browsing history and cache.
3. Check the browser updates.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on the mobile phone and speaker Bluetooth.
2. Then I will pair the device name after searching it on mobile phone.
3. Accordingly, connect the device untill it gives a connecting  sound.

What according to you makes you a good candidate for customer service or technical support job? | The significant part of the customer service is to get the exact issue or concern. After the same I will get it resolved according to the SOP. In terms of technical support it is very necessary to have the correct information. And should have friendly connection with technical things not just for completing the given work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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