Subject: Tech Support Candidate - Pawan Kumar Goswami
From: Pawan Kumar Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 14:27:34 -0400

Tech Support
Test

Name

Pawan Kumar
Goswami

E-mail

[email-masked]

Phone Number

(+91) 9899388924

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur border New Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Telecom.

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

Previous Employer 1

NA

Previous
Employer 2

AGIES GLOBAL CUSTOMER SERVICE PVT LTD

CSA

10/07/2020

15

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I have to clear the cache memory
from history of browser, also I'll check the Ethernet connection is connected or
not and if after this basic troubleshooting I will check IP link and
etc.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Click on Bluetooth - Switch On the Bluetooth -
pair with speakers .

What according to you makes you a
good candidate for customer service or technical support job?

Willingness to help with the right resolution and

Willingness  to learn more

On a scale of 1 - 5 please rate your
fluency in spoken English

3