Subject: Tech Support Candidate - sathish Budige
From: sathish Budige <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 14:13:28 -0400

| | Tech Support Test

Name | sathish Budige
E-mail | [email-masked]
Phone Number | (+91) 7842334727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ishare Business services | It executive | 31 aug 21 | 28000
Previous Employer 1 | Vijaya diagnostic center | It executive | 2019 | 20000
Previous Employer 2 | Syphase IT solutions | Technical support | 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check with the internet.
Then I will ping www.ndtv.com in cmd
Then I will check browser settings
Then disable and enable network settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable bluetooth speaker and moblie
Then click on bluetooth option in moblie phone
Click on available devices
Select the bluetooth speaker you want to connect
Then you will get pair option then select yes
Then your bluetooth speaker successfully connected to moblie phone

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realises would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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