Subject: Tech Support Candidate - Keshav Jha
From: Keshav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:42:39 -0400

| | Tech Support Test

Name | Keshav Jha
E-mail | [email-masked]
Phone Number | (91) 9818317994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Speakers & Audio
Television

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony | Customer support executive | 14 feb 2021 | 16.4k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I'll clear data and cache of the browser.
Step 2- I'll close the browser and reopen it.
Step 3- If it is still not working I'll check for the update of the browser, and again try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- I'll open bluetooth of the phone.
Step 2- I'll put my headphone in paring mode.
Step 3- I'll go in bluetooth setting and connect it with my headphone.

What according to you makes you a good candidate for customer service or technical support job? | I have great combination of experience and skills for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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