Subject: Tech Support Candidate - Avnish Singh
From: Avnish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:38:20 -0400

| | Tech Support Test

Name | Avnish Singh
E-mail | [email-masked]
Phone Number | (+91) 8851495959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | White Shadows Pvt Ltd | Head of Marketing | 1 Aug | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - I will refresh the page.
Step 2 - I will check if my network connection is working
Step 3 - I will try opening the same website in different browser
Step 4 - If problem still persists then maybe www.ndtv.com has server issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Open bluetooth in my phone
Step 2 - Turn on bluetooth speaker
Step 3 - check for bluetooth speaker on my mobile phone' bluetooth tab
Step 4 - click on it and accept when asked to 'ready to pair'

What according to you makes you a good candidate for customer service or technical support job?

I have giving tech support to all my neighborhood since 13 year of age.
I have good command in English.
I had computer Science in all my academic background.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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